Dear New Customer:

Welcome to the Union Hill Area.  The water service to your home is provided by Union Hill Water Association (UHWA).  

UHWA is a private, non-profit corporation, governed by a Board  of Trustees.  By purchasing a property served by UHWA, you are automatically a member of the Association.

Your water meter is read every two months from October through April.  And Monthly from May through September.    

Please note that with higher usage rates, the cost per unit increases significantly.  This means that if you use a large amount of water your bill could become very high.  The Board of Trustees has established this rate schedule to encourage water conservation and to limit the amount of water used for landscape irrigation.  We ask that you practice water conservation in your use of water both indoors and outdoors 

The water provided by UHWA is of very high quality.  The water is tested on a continuing basis to assure that it is safe and that it meets all State standards for drinking water.  There is no added chlorine or fluoride in the water.

This is a very brief introduction to Union Hill Water Association.  We have additional information on water conservation, which we will send to you upon request.  Our officer hours are 9:30 AM to 4:30 PM Tues. Wed. and Thurs.  Please call 425-425-497-1812 during these hours for additional information, or should you have other questions.

Water Source:  Our primary water source is groundwater wells, which may be supplemented during the summer months with water from the Redmond water system:  

Fluoride:  There is little or no fluoride in our water.  Please consult with your dentist in regard to fluoride protection for your children.

Manganese:  Our water has a slightly elevated level of manganese.  There are no health effects from this.  Manganese may cause a gray stain on plumbing fixtures and appliances.  The use of oxalic acid (available at drug stores) or Tang fruit drink will remove the stains, including from dishwashers (use the oxalic acid or Tang in soap dispenser without dishes and run through a wash cycle).

Hydrogen Sulfide (Rotten Egg Smell):  Though not present at the well or in the distribution system, hydrogen sulfide can be smelled (rotten egg odor) at some cold water taps.  Sulfide is naturally occurring in ground water in most of this region and again is not harmful to your health.  Run the cold-water tap for approximately 20 seconds to eliminate the odor prior to drawing a glass of water.  If odor persists, we hav found that certain plastic hoses attached to the sink fixture can cause the problem.  The problem can be eliminated entirely by replacing the hoses.

Copper/Lead:  UHWA water has been tested for copper and lead levels in selected homes and has been found to be in compliance with EPA standards.

Bacteriological:  UHWA tests its water on a continuing basis to check for coliform bacteria in the water system.  UHWA is in compliance with state standards for drinking water quality.

Emergencies:  Union Hill provides emergency service response 24 hours a day, 7 days a week for problems associated with your water service and quality.  Call 425-497-1812

Delinquent Accounts and Billing Policy:  Water bills are due and payable in 20 days.  There is a $25.00 service fee for checks returned for any reason by the bank.  We will only accept cash or money order for payment on a returned check.  If you are unable to pay your bill in a timely manner, please contact our office during normal business hours and we will work with you to set up a payment schedule. 

Shut Off Policy:  In accordance with Bylaws, your meter will be shut off for nonpayment.  Adequate notice will be given which will allow for payment of a past due account.  A $50.00 fee will be charged for water reconnection during normal business hours.  Meters will NOT BE turned on during off hours or on weekends. 

Board of Trustees Meetings:  The Board meets on the 2nd Tuesday of every month at the office of UHWA.  The meetings are open to the general membership.

Annual Meeting:  An Annual Meeting of the Membership is held on the 3rd Wednesday of February every year.  Two members of the Board are elected at these meetings for a three year term.  All members are encouraged to attend.  A meeting notice will be mailed to each Member.